Reactive and Proactive Support
There’s no such thing as support-free technology and a functional support environment, both reactive and proactive, is critical to adoption. Benefits of outsourcing end-user support include:
- Support is the Product
- Consistency of Support across Multiple Technology Applications
- Early Issue Detection
- Enhanced Vendor Management
- Focused Monitoring and Reporting
- Enhanced User Satisfaction and Adoption
- Improved System and Process Performance
- Alignment with Business Goals and Client Servicing Models
- Data-Driven Insights
- Enhanced Business Continuity
- Cost Predictability
- Consistent Service Levels
- Preventative Maintenance
- Expertise and Specialisation
- Professional Standards
System and User Administration
The South African and global advice technology landscape is changing more rapidly than ever, making the already complex job of selecting tools and vendors. Key advantages of partnering with Linktank:
- Expertise and Experience
- Objectivity and Unbiased Perspective
- Time and Resource Efficiency
- Access to Proven Methodologies and Tools
- Comprehensive Market Knowledge
- Risk Mitigation
- Negotiation Support
- Tailored Recommendations
- Enhanced Decision-Making
- Post-Selection Support
Support Analytics
Ongoing monitoring of support metrics is key to driving adoption as well as gaining insights into trends to highlight both risks and opportunities. Benefits of outsourcing include:
- Depth of User Feedback
- Expertise and Specialised Knowledge
- Objective Analysis
- Advanced Tools and Technologies
- Improved Decision-Making
- Identification of Trends and Patterns
- Cost and Resource Efficiency
- Scalability and Flexibility
- Enhanced Performance Metrics
- Data-Driven Improvements
- Strategic Insights
- Enhanced User Satisfaction
- Predictive Analytics
- Comprehensive Reporting
- Knowledge Transfer
- Competitive Advantage
