We love supporting technology providers to drive continuous enhancement, achieve effective application and enable user adoption.  We help our clients to better understand their users’ needs and frustrations and to improve their relationships with their clients by ensuring effective implementation and ongoing support models.

By outsourcing the service-related functions surrounding their technology platforms, technology providers use Linktank to ensure that their users are:

  • Efficiently implemented
  • Optimally integrated
  • Proactively supported
  • Sufficiently trained
  • Monitored for satisfaction

Business Consulting Services

We are uniquely positioned to help technology providers with the research, analysis and specification necessary to drive and monitor continuous enhancement and client satisfaction.  In addition to consulting on internal projects, we are also able to assist with client-side implementation, either as a fully outsourced function or on a case-by-case basis.

Data Management Services

Because we understand various industry systems and data sources, we’re able to assist with everything from database migration to data integrity, management information and data integration projects.

Support Services

Our team of qualified and experienced support specialises, operating from our world class Support Centre in Durban, delivers consistency, expertise, solid governance, seamless escalation and valuable management information and insights, thereby allowing technology providers to outsource the support function.

Training Services

Our team of experienced training facilitators offer classroom-style training and one-on-one coaching on a fully outsourced or case-by-case basis.  Onsite training can be supplemented with video and webinar based training and accreditation programs that can be tailored to suit specific requirements.

Testing Services

Our testing capability comes armed with financial planning and software-specific experts who are able to manage both client-side and internal version release or just assist with User Acceptance Testing (UAT) for impact analysis, upgrade or integration purposes.